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Mossing With Love - Returns & Refunds
We want you to be fully satisfied with your purchase. However, due to the nature of our products, not all items are eligible for return.
 

Non-Returnable Items:

For health, safety, and hygiene reasons, we cannot accept returns on:

• Fresh or perishable items that require refrigeration (such as sea moss gels or similar products)

• Opened or used products

• Items that are not in their original condition or packaging

• Gift cards

• Sale or clearance items marked as non-returnable

Fresh products must be refrigerated immediately upon delivery. Incorrect storage or delays in refrigeration void the right to refund or replacement.

2. Eligible Returns

Returns are accepted for:

• Non-perishable products (if unused, unopened, and in original packaging)

• Incorrect items sent

• Damaged items upon delivery (must be reported within 48 hours)

Customers have 14 days from the date of delivery to request a return for eligible items.

3. Return Process

To request a return, please contact us at [Insert Support Email] within 14 days of receiving your order.

Please include:

• Your full name

• Order number

• Reason for return

• Photos (if the item is damaged or incorrect)

We will confirm whether your item is eligible and provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

• We recommend using a tracked postal service for all returns.

• We do not accept liability for returned items lost in transit.

 Note: For damaged or incorrect items, we may offer a prepaid return label or may not require the item to be returned at all.

5. Refunds

Refunds are processed to the original payment method within 5-7 working days after the return is approved and (if required) the item is received.

Refunds will not be granted for:

• Perishable items (including sea moss gels and fresh goods)

• Items returned in a used or opened condition