Mossing With Love – Shipping Policy (Fresh & Refrigerated Products)
 

1. Processing Times

Orders are processed within 1 working day after payment is received.
Orders placed on weekends or UK public holidays are processed the next working day.

Please Note: Fresh products must be refrigerated immediately upon dispatch to maintain quality and safety.

2. Temperature-Controlled Delivery Options

To ensure freshness, we use only temperature-controlled courier services that offer same-day or urgently scheduled chilled/frozen delivery:

Recommended UK Refrigerated Couriers:

• SameDay Couriers UK – same-day chilled/frozen service, temperature-monitored trucks, nationwide coverage collectsameday.co.uk+8refrigerated-courier.co.uk+8knighthak.co.uk+8

• Run It Cool – same-day chilled courier, 24/7 service, full temperature control runitcool.co.uk+1runitcool.co.uk+1

• Cool Cargo (Cool Couriers UK) – same-day refrigerated, multi-temp fleet in major UK cities runitcool.co.uk+3refrigerated-courier.co.uk+3refrigerated-courier.co.uk+3

Clients can choose between:

• Same-day delivery (within hours of dispatch)

• Next-day delivery (overnight chilled service)

3. Delivery Timeframes & Cost

Delivery OptionEstimate from DispatchNotes

Same-Day ChilledWithin same dayIdeal for central London & major cities

Next-Day ChilledOvernightAvailable UK-wide

Standard Delivery1–2 working daysOnly for UK non-perishables

✔️ Task: Confirm whether you will offer both same‑day and next‑day options, and list courier partners.

4. Shipping Confirmation & Tracking

Customers receive an email when dispatch begins, including:

• Delivery option selected (same-day/next-day)

• Courier details and tracking link (if supported)
  ✔️ Task: Confirm if all shipping options include tracking or only some.

5. Shipping Costs

Shipping fees depend on:

• Delivery option (same-day/next-day)

• Order weight and volume

• Delivery location

✔️ Task: Confirm actual shipping fees and whether free shipping applies on thresholds (e.g., over £X).

6. Delivery Issues

For delays, damages, or non-arrivals, please contact us at [Insert Support Email].
We are not responsible for:

• Delays or losses caused by couriers

• Incorrect address information

• Parcels marked delivered despite not arriving

7. Storage & Refrigeration upon Delivery

It's essential to refrigerate fresh products immediately once delivered to maintain safety and quality.
Failure to refrigerate may void your eligibility for returns or refunds.

8. International Shipping

At this time, we are unable to ship internationally due to temperature control constraints.
✔️ Task: Confirm if international fulfillment will be added later.

9. Contact Us

For all shipping-related enquiries, please contact:
📧 [Insert Support Email]